Contact Email
Contact Number 0845 094 9221


Customer Questions About Recycling Ink Cartridge Scheme at Cash For Cartridges

Q Who can take part in the Recycling Scheme?

A Anyone and everyone, if you are an UK mainland based organisation, charity, club, church of an individual we will supply you with everything you need to start you off.

Q Can I use an account for my customers to send in my cartridges?

A Yes, a lot of business, schools and sole traders, use us for the recycling schemes. Just add a link to and all the questions can be answered on this website. 

Q Where do we send the cartridges?

A We give you a freepost address to send to our recycling partners to recycle your ink cartridges and save them from landfill.

Under 2 kilos?Contact us on 0845 094 9221 or email the customer support team and we will guide you through sending your cartridges to us with the appropriate reference number.

Over 2 kilos? – Contact us on 0845 094 9221 or email the customer support team and we will arrange a Courier Collection free of charge. When calling us please quote your account number and the exact weight and dimensions of the box.

Q Can I check my balance?

A Yes, you can check your balance anytime by logging on to our website scroll down to the bottom of the Home Page, where is says ‘Check Account Balance’ enter your account number into the box omitting the Prefix letter ‘R’ i.e. 568.

Q When and how do I Recycle Ink Cartridges?

A Simply get in contact via the contact form and tell us what you have to recycle (only ink cartridges). We will send you a freepost address via email and just attach that to your parcel and send it to our recycling partners.

Q What cartridges do you accept?

A We accept most printer cartridges, please check the list www.cashforcartridges click on ‘Our Recycling Ink Cartridges List’ you will see a complete list of the cartridges we recycle. If the cartridges you have do not appear on this list, then we do not recycle them.

Q What cartridges don’t you accept for recycling?

A We do not accept any make of toner or laser toner (these are about 12” in length), no Epson, Brother, Kodak, some Dell and Canon check the list to see if your cartridges are there click on ‘Recycling Ink Cartridges List’ for an up to date list of cartridges that we recycle.

Q What is the difference between a ‘Virgin’ and ‘Non-Virgin’ cartridge?

A This refers to the condition of the cartridge. A virgin cartridge has never been filled or remanufactured and retains the original label. A non-virgin cartridge has already been refilled or remanufactured at least once and will have a third party brand on its label.

Q What happens with the cartridges?

A Once your cartridges are received they are all electronically tested, if they pass they are credited to your account, then thoroughly steam cleaned, refilled and sold on our sister website at

Q What happens to the ‘failed’ cartridges?

A These are disposed of, should you wish the cartridges to be returned to you, please let us know as soon as possible, you will be responsible for the cost of postage on all returns.

Q What happens if I send in cartridges that are not on your list?

A All cartridges that are received that we do not recycle may be subject to a charge.

Q I want to close my account?

A Please send us the contact form or contact the customer service department on 0845 094 9221 or 0115 9371521. Please note that account containing less than £10 upon closure will be donated to Cancer Research.

Q What is the difference between an ink cartridge and a toner?

A If your cartridge is bigger than the size of your hand then this is more likely to be a toner cartridge. We do not recycle toners and you will be charged if you send them to us. If you are unsure please contact us before sending them on 0115 9371521 or use the contact form to get in touch. We usually answer all emails within 48 hours.

View our recycling certificate here:- CashForCartridges Environment Agency Recycling Certificate

Q Can you recommend any ink cartridge companies that I can get a good deal for my printer ink?

A We recommend using for all ink cartridges and toner cartridges. Visit the website here


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